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I did speak with Marty, the sales manager. Considering that they couldn't even acknowledge my presence, they didn't deserve a commission or my money. Anyway, I went in there to look at a specific dining table and chairs, ready to buy. The only thing missing was a bar with beer and alcohol for their little get together. It was very clear that they're not in the sales business but the hang out, sit on their butt business. He just looked at me with his eyes almost closed assuming napping position. I turned my head over my shoulder and made eye contact with him as well. I walked past another sales rep sitting at one of the dining room tables about ready to fall asleep. I made eye contact with a few reps while in there without any of them even saying a word to me. I walked by them a couple of times and not one single person acknowledged me. They were so loud that they could be heard throughout the store. The sales reps were hanging out, sitting down on the furniture, and all laughing and talking about politics and other things.

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I went in there yesterday and there were a room full of sales reps with only 2 customers in the store, myself included in the 2.

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Everything from the sales people to customer service to the online reps to the delivery drivers were beyond amazing! However, I will NEVER do business with RTG on Medical Center in Murfreesboro. I've done business with RTG for years out of Knoxville, TN and online without ANY issues. I am posting this a few months after our purchase and have to add a comment that the quality now is not very impressive either. At this point we told them we don't want to put in a claim we never want your people in our house again. I called their customer service department again about all of the issues and the only thing they said is I had to jump through hoops with paperwork for a claim, pictures, and all had to be returned in one day. It does not end there, when they come back out with the replacement pieces the movers yet again damage three more of the pieces and scratch the hardwood and a wall. Not to go into all the details, we called customer care and out of the 25 or so pieces 11 of the pieces now had to go back from damage the movers did. Ok so here is where the story goes bad, the delivery people were now delivering over 25 pieces and only my husband was home and he said it was the most horrific experience of his life.

Then while we were still waiting on the living room furniture we made another trip to the store and got with our sales person for a dining room set and kitchen table and he was able to get that all added to our living room furniture delivery. Later we noticed the base board was lacking some paint so had called it into customer service and they were going to have a new one sent out with our living room furniture. While we were waiting for the living room furniture our master bedroom furniture came in and that delivery crew was wonderful and took such care. Then we changed out mind completely on the living room set after it was already loaded on a truck for that weeks delivery but the sales guy and the manager bent over backwards to get our whole change in living room sets switched out, given we now had to wait an extra two weeks but it was worth not making the mistake we almost made. First we ordered a whole living room set and then a master bedroom set. We ended up with a great sales guy, Noah, which we stuck with through all of or furniture purchases. We went to every furniture store within a 60 mile radius of our house and saw every quality or lack there of and ended up at Rooms to Go in Murfreesboro. We just moved to TN from CO and had a limited budget for furniture since we were replacing our whole house worth. So here is mine and you can take it or leave it. I see reviews all over the spectrum here.

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